RADAR Solutions Group Inc (RADAR) is a privately owned Ottawa based company with expertise in the delivery of customer care services. RADAR’s expertise covers high quality, value added consulting services, the development and delivery of essential soft-skill courses for the contact centre industry and the delivery of internationally recognized Help Desk Institute certification courses. Additionally RADAR has developed and marketed a popular set of software tools, which assist IT professionals to manage the complexities of service delivery to help desks and contact centres. The tools address the core issues of staffing to meet service level agreements and provide essential TCO information for managers. This breadth of expertise in service delivery is unsurpassed and the company enjoys a strong reputation with a client base within private industry and Government organizations across Canada.

RADAR Solutions Group is distiguished from other high-end consulting firms by our ability to offer comprehensive Service Excellence Solutions for our clients. No other company can offer a comprehensive solution including Consulting and Coaching Services, Training and Certification programs, Professional Tools for Help Desk Managers and finally Professional Audit and Support Center Certification services.

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