RADAR's Service Excellence philosophy is built on two overarching principles. First - Planning. Service Center managers must have an overarching vision of the quality of their operation and must plan for investment in the skill-sets of their teams. For many companies, the onus is on the trainees to go out and find suitable training in order to spend their budget alotment for the year. In the pursuit of service excellence it is important to plan for the investment in skill-sets from the top down and then to follow through with the training agenda from the bottom up.

Second - A Service Center's most important client facing positions are represented by first level agents whose job it is to provide excellent customer service to their clients. It is therefore important to have the investment in their skills as a priority. The better they are at their jobs, the better your customers will fare in their relationship with your product.

RADAR's Service Excellence Academy offers a ITIL Overview Seminar, a Certification course in ITIL Foundations and Knowledge Centered Support, part of these courses give managers the knowledge to evaluate their teams and their associated skill-sets. Armed with this knowledge and the ability to promote the Service Center in the organization a manager may create a training plan to engage their teams in courses that cover everything from Softskills (Quality Customer Support, Quality Troubleshooting Techniques, Making Light of Stress) to HDI Certification courses including Support Center Analyst, Support Center Team-Lead and Support Center Manager.

With a forward looking approach, a good plan and RADAR as your training partner managers can get a great head-start on the road to Service Center Certification and the pursuit of Service Excellence.

Please visit our Course Schedule to see when the next programs are scheduled. Also click on the Enquiries Button if you wish to be contact by one of our representatives to discuss the presentation of custom programs at your company's facility.