Upcoming Schedule of Events

“Creating Customer Care Experts”

Course Schedule 2008

Days

Price

Vancouver

Regina

Calgary

Toronto

Ottawa

Kingston

Montreal

Fredericton

Halifax

RADAR Solutions Training

 

 

 

 

 

 

 

 

 

 

 

Quality Customer Support (QCS)

1

$495

Nov 4, 2008

 

Sept 23 2008

May 21, 2008

 

 

(Fr)Nov 27, 2008

 

 

Quality Troubleshooting Techniques (QTT)

1

$495

Nov 3, 2008

May 7, 2008

Sept 22 2008

May 22, 2008

Oct 6, 2008

 

(En) Dec 5, 2008

(Fr) Nov 26, 2008

 

Aug 11, 2008

 

Making Light of Stress (MLoS)

½

$395

 

 

 

 

 

 

(Fr) Nov 28, 2008

 

 

Contact Centre Essentials (CCE)

2

$1050

 

 

 

Oct 21-22, 2008

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

HDI Certification Courses

 

 

 

 

 

 

 

 

 

 

 

Support Center Manager (SCM) (Includes the RADAR Managers Tool Kit)

3

$1895

Nov 5-7 2008

 

Sept 24–26, 2008

Apr 14-16 2008

May 12-14, 2008

Oct 6-8, 2008

June 3-5 2008

June 10-12, 2008

Dec 3-5, 2008

 

May 26-28 2008

Support Center Team Lead (SCTL)

2

$1,595

Nov 6-7 2008

May 5-6 2008

Sept 25-26 2008

Apr 9-10 2008

Oct 9-10, 2008

 

Dec 3-4, 2008

Aug 14-15, 2008

May 29-30 2008

Customer Service Representative (CSR)

1

$895

 

 

 

 

 

 

 

 

 

HDI Support Center Analyst (SCA)

2

$1,395

Apr 15 – 16 2008

Nov 4-5 2008

May 8-9 2008

Sept 23-24, 2008

Apr 7-8 2008

May 21-22 2008

Oct 7-8, 2008

 

Dec 1-2, 2008

Aug 12-13 2008

May 27-28 2008

HDI Desktop Support Technician (DST)

2

$1,395

 

 

 

 

 

 

 

 

 

HDI Knowledge Management Foundations: KCS Principles

3

$1,595

Apr 21 – 23 2008

 

 

Apr 7-9 2008

Apr 16-18, 2008

 

Dec 8-10, 2008

 

 

ITIL Training

 

 

 

 

 

 

 

 

 

 

 

ITIL V3 Overview

1

$495

 

 

 

 

 

 

 

 

 

ITIL Foundation V3 Certification

3

$1495

 

 

 

 

 

 

 

 

 

ITIL Foundation V2 Certification

3

$1495

 

 

 

 

 

 

 

 

 

 

Registration & Enquiries

To register for a course or to make general enquiries about RADAR Service Excellence events or about how we can help your company in your pursuit of service excellence with a blend of Training, Mentoring and Coaching please click Here for our Registration and General Enquiries form. A representative will contact you regarding your request within two business days.

 

 

 

 

 

 

 

 

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