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Course Schedule 2009 - 2010 |
Days |
Price |
Vancouver |
Regina |
Calgary |
Toronto |
Ottawa |
Montreal |
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RADAR Solutions Training |
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|
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Quality Customer Support (QCS) |
1 |
$495 |
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Oct 5, 2010 |
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Quality Troubleshooting Techniques (QTT) |
1 |
$495 |
Jan 21, 2011 |
Nov 18, 2010 |
Oct 28, 2010 |
Sep 17, 2010 |
Oct 6, 2010 |
Dec 10, 2010 |
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Making Light of Stress (MLoS) |
½ |
$395 |
|
Nov 19, 2010 |
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Oct 7, 2010 |
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Contact Centre Essentials (CCE) |
2 |
$995 |
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HDI Certification Courses |
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Support Center Manager (SCM) (Includes the RADAR Managers Tool Kit) |
3 |
$1895 |
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Oct 20-22, 2010 |
Sep 20-22, 2010 |
Nov 3-5, 2010 |
Dec 13-15, 2010 |
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Support Center Team Lead (SCTL) |
2 |
$1,595 |
Jan 17 – 18, 2011 |
Nov 16 – 17, 2010 |
Oct 18-19, 2010 |
Sep 13-14, 2010 |
Nov 1-2, 2010 |
Dec 6-7, 2010 |
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Customer Service Representative (CSR) |
1 |
$895 |
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HDI Support Center Analyst (SCA) |
2 |
$1,395 |
Jan 19 – 20, 2011 |
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Oct 26-27, 2010 |
Sep 15-16, 2010 |
Sept 9-10, 2010 |
Dec 8-9, 2010 |
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HDI Desktop Support Technician (DST) |
2 |
$1,395 |
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HDI Knowledge Management Foundations: KCS Principles |
3 |
$1,595 |
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Oct 5 - 7 2010 |
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ITIL Training |
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ITIL V3 Overview |
1 |
$495 |
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ITIL Foundation V3 Certification |
3 |
$1995 |
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ITIL Foundation V2 Certification |
3 |
$1495 |
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Registration & Enquiries
To register for a course or to make general enquiries about RADAR Service Excellence events or about how we can help your company in your pursuit of service excellence with a blend of Training, Mentoring and Coaching please click Here for our Registration and General Enquiries form. A representative will contact you regarding your request within two business days. |
