|
|
Course Schedule 2009 - 2010 |
Days |
Price |
Vancouver |
Regina |
Saskatoon |
Calgary |
Toronto |
Ottawa |
Montreal |
|
RADAR Solutions Training |
|
|
|
|
|
|
|
|
|
|
Quality Customer Support (QCS) |
1 |
$495 |
Apr 22, 2010 |
|
|
|
|
Mar 12, 2010 |
|
|
Quality Troubleshooting Techniques (QTT) |
1 |
$495 |
Apr 16, 2010 |
May 7, 2010 |
|
Feb 26, 2010 |
|
Mar 18, 2010 |
|
|
Making Light of Stress (MLoS) |
½ |
$395 |
|
|
|
|
|
|
|
|
Contact Centre Essentials (CCE) |
2 |
$1050 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
HDI Certification Courses |
|
|
|
|
|
|
|
|
|
|
Support Center Manager (SCM) (Includes the RADAR Managers Tool Kit) |
3 |
$1895 |
Apr 19-21, 2010 |
May 17-19, 2010 |
|
Feb 17-19, 2010 |
Sep 20-22, 2010 |
*New*
Mar 29-31, 2010 |
Jun 21-23, 2010 |
|
Support Center Team Lead (SCTL) |
2 |
$1,595 |
Apr 12-13, 2010 |
May 3-4, 2010 |
|
Feb 22-23, 2010 |
Sep 13-14, 2010 |
Mar 8-9, 2010 |
Jun 14-15, 2010 |
|
Customer Service Representative (CSR) |
1 |
$895 |
|
|
|
|
|
Mar 2, 2010 |
|
|
HDI Support Center Analyst (SCA) |
2 |
$1,395 |
Apr 14 – 15, 2010 |
May 5-6, 2010 |
May 11-12, 2010 |
Feb 24-25, 2010 |
Sep 15-16, 2010 |
Mar 10-11, 2010 |
Jun 16-17, 2010 |
|
HDI Desktop Support Technician (DST) |
2 |
$1,395 |
|
|
|
|
|
Mar 3-4, 2010 |
|
|
HDI Knowledge Management Foundations: KCS Principles |
3 |
$1,595 |
|
|
|
|
|
Mar 24-26, 2010
|
|
|
ITIL Training |
|
|
|
|
|
|
|
|
|
|
ITIL V3 Overview |
1 |
$495 |
|
|
|
|
|
|
|
|
ITIL Foundation V3 Certification |
3 |
$1995 |
|
|
|
|
|
|
|
|
ITIL Foundation V2 Certification |
3 |
$1495 |
|
|
|
|
|
|
|
Registration & Enquiries
To register for a course or to make general enquiries about RADAR Service Excellence events or about how we can help your company in your pursuit of service excellence with a blend of Training, Mentoring and Coaching please click Here for our Registration and General Enquiries form. A representative will contact you regarding your request within two business days. |
