RADAR Seminars
In order to maintain and improve on the quality of our seminars, RADAR surveys participants on seminar completion. This information is used for quality improvement. Participants are asked for permission to use their comments. We are pleased to share a few of those with you.
What is being said about Quality Customer Support (QCS).
"This course educated myself and others how we can handle ourselves with customers and also how we can improve relationships". -Nick Ciampanelli, Compaq Services Montreal
"I enjoyed the active listening and stress sections. Seminar was laid out well, good speaker and not rushed" -Richard McLaughlin, CGI
"All that I expected...the seminar opened my eyes to things I had forgotten about"-Gary Bourgeois, Agriculture Canada
"Good topic. Much needed for IT staff at Maison Alcan, Montreal". -Bruce Yoon, Alcan Montreal
"All aspects I liked because it all integrated with existing problems, it was like they were at the help desk". - Ginette Burton, City of Ottawa
"All of it was interesting information. It will prove invaluable to me in my duties". -Norm Brewster, Industry Canada
"I liked the exercises which applied the lesson to real life situations". -Kimberley Blauer, Corel
What is being said about Quality Troubleshooting Techniques (QTT).
"Highly recommended. I liked the ability to ask questions of the trainer to isolate problems in the role playing sequences". -Richard Perrier, Compaq eBms Ottawa
"Strongly recommended.... I liked the case studies that made you problem solve and think" - Dave Griffith, CGI
"I liked the scenarios and discussions which followed" -Elio Carlesimo, Nex Innovations
"I recommend this seminar. It was very educational working with different scenarios". -Warrant Officer Cossette, DND
" I liked the practical scenarios". -Julie Pilon, Industry Canada
"Using scenarios helped along with the steps to come to a resolution". -Graham Wilson
Corel
"I liked the instructors presentation and examples. I also liked the "team" projects. I also liked the slides especially the workflow and also the "do or do not" portion". -Derek Osmond, Canadian Blood Services
What is being said about " Making Light of Stress".
"The material was very well presented and the presenters kept my attention throughout the seminar" -Fernando Cuconato, Corel
" I recommend this seminar. The video was very pertinent". -Andre Pilon, Industry Canada
"The seminar touched on all areas where stress is generated. Each person would get something different out of the course". -Lois Hehir, City of Ottawa
"I liked the small group environment which encourages better relationships". -Pierre Racette, HP EBMS
"I liked the idea of the Wellness Wheel". -Vinay Bhide, HP EBMS
"I strongly recommend this seminar. I liked it all". -Norm Brewster, Industry Canada
"I strongly recommend this seminar and particularly enjoyed the defining of stress and the wellness wheel". -Irfan Syed, Entrust
