In today’s environment service specialists must appropriately deal with the constant demand of customer-induced stress and their own personal stressors inside and outside the workplace.  How to cope with these complex dynamics and yet continue to provide high-quality customer service is the challenge.  It requires  service specialists to identify the sources of stress and to manage their response to these sources.  Service specialists, ineffectively dealing with stress, can displace their anxiety, anger and tension on the client.  Building a quality customer relationship takes an extended effort…losing it takes 30 seconds. RADAR Solutions Group as Customer Care Experts recognizes this challenge and provides, with the “Making Light of Stress” course, ways of managing stress in a customer service environment.

In this course we will examine the root causes of stress and detail the many ways that stress affects more than just the workplace environment.  With service specialists in mind we will examine the impacts of stress and introduce coping strategies.  On completion of the course, participants will formulate a personal plan to cope with, and better manage the effects of stress in their everyday lives.