Who Should Attend
Customer support center partners in the field, including vendors, internal field support and hardware suppliers, as well as desk-side support personnel, managers, and directors.
Course Overview
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This two-day course will focus on the importance of this role,as well as STI Knowledge Best Practices* for troubleshooting, escalation, customer and peer follow-up, and Best Practices documentation. Participants will learn about the framework of a successful customer support center, as well as how to effectively communicate professionalism. Participants |
Prerequisites
Students should be familiar with the basic concepts of a support center. No previous HDI or STI Knowledge courses are required.
Certification Steps
The CFST Certification consists of two parts: class attendance and a certification exam. Course delegates will have four weeks from the class date to complete the web-based certification exam. Students are given 2½ hours to complete the 75-question exam and must achieve at least 90 percent accuracy in order to obtain certification.
Training Methods and Pricing
Includes instruction and certification exam.
On-site: A two-day course conducted at your company’s site.
Call 1-888-737-2327 for pricing.
Classroom: Interactive two-day course among peers.
Certification
Students will be eligible to schedule their certification
exam after completion of this course.
* This course combines HDI’s internationally-recognized standards with STI Knowledge® best practices to create the industry’s foremost training and certification curriculum.
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Check our Schedule of Events for pricing and a current list of planned courses or fill out a General Enquiry Form to have a representative contact you to further discuss your organization's requirements and we can work together to provide you with a Service Excellence Solution and help you Create Customer Care Experts.
For more information call our office at 1-888-737-2327.
