Course Overview

Providing the highest level of customer service and support is the foundation of all successful service and support centers. HDI’s Customer Support Specialist (CSS) course is targeted to individuals wishing to qualify to work in a customer support center. HDI-certified Customer Support Specialists are tested to ensure they meet the required standards for providing unsurpassed customer service, including:

• Key roles and responsibilities of a customer support specialist
• An understanding of the support center environment
• Skills and competencies required to succeed as a customer support specialist
• The importance and benefits of measuring the delivery of customer service
• How to create “win/win” interactions with customers and co-workers

Who Should Attend:

Those who want to develop a knowledge and understanding of help desk and support center operations, and those who are seeking HDI’s Customer Support Specialist (CSS) Certification. No previous support center experience is required.

Training Methods and Pricing
Includes instruction and certification exam.

On-site: A two-day course conducted at your company’s site.

Call 1-888-737-2327 for pricing.

Certification
Students will be eligible to schedule their certification
exam after completion of this course.

* This course combines HDI’s internationally-recognized standards with STI Knowledge® best practices to create the industry’s foremost training and certification curriculum.

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Check our Schedule of Events for pricing and a current list of planned courses or fill out a General Enquiry Form to have a representative contact you to further discuss your organization's requirements and we can work together to provide you with a Service Excellence Solution and help you Create Customer Care Experts.

For more information call our office at 1-888-737-2327.